Pre-sales consultation
- Application requirements analysis
- Substrate compatibility assessment
- Production process evaluation
- Product recommendation
- Cost-benefit analysis
Technical support
Expert technical support throughout your production process.
At Advance International Chemicals, technical support isn't an afterthought — it's central to our value proposition. Our experienced technical team provides comprehensive assistance from product selection through production optimisation.
Our technical services
Six ways the technical team works alongside your production line.
From the first application question through to a running press, the same team stays with the job — specifying the product, proving it in the laboratory, and setting it up on your floor.
Sampling & testing
- Free sample provision
- Laboratory testing support
- Adhesion and durability testing
- Colour matching services
- Performance validation
On-site application support
- Press setup assistance
- Printing parameter optimisation
- Troubleshooting support
- Operator training
- Process documentation
Custom colour matching
- Pantone colour matching
- Custom colour development
- Colour consistency management
- Batch-to-batch quality control
Quality assurance
- Technical data sheets
- Safety data sheets (SDS)
- Compliance documentation
- Test reports and certifications
- Batch quality certificates
Troubleshooting & problem resolution
Common issues we help resolve:
- Adhesion problems
- Drying and curing issues
- Colour matching challenges
- Surface defects
- Production efficiency optimisation
Technical resources
Documents your engineers can review before they commit.
Catalogues, data sheets, application guides, and reference material are published in the AIC document library. Public documents download directly; the rest state the access level required.
Download centre
- Product catalogues
- Technical data sheets
- Safety data sheets
- Application guides
- Substrate compatibility charts
- Colour charts
Technical library
- Screen printing best practices
- Substrate preparation guides
- Troubleshooting guides
- Industry standards reference
- Compliance documentation
R&D capabilities
A laboratory that answers the question before production does.
Development, validation, and quality control all run in-house, so a recommendation is backed by measurement rather than assumption.
Laboratory capabilities
Our modern laboratory facility enables:
- New product development
- Custom formulation
- Performance testing
- Substrate compatibility testing
- Accelerated aging tests
- Quality control testing
Testing equipment
- Spectrophotometer (colour measurement)
- Adhesion testing equipment
- Weather-ometer (UV aging)
- Chemical resistance testing
- Viscosity measurement
- Fineness of grind gauges
Custom formulation services
Can’t find exactly what you need?
Our R&D laboratory can develop custom formulations for:
Unique substrate requirementsSpecific performance criteriaSpecial compliance needsProprietary applications
01
Technical consultation
We work through your requirements analysis — substrate, process, performance targets, and any compliance constraints.
02
Sample formulation
The R&D laboratory formulates against the brief and tests the result before anything leaves the bench.
03
Application trials
Trials run at your facility, on your press and your substrate, with our technical team on site.
04
Production-scale manufacturing
Once the trial is signed off, the formulation moves to production scale with batch-to-batch quality control.
05
Ongoing technical support
Support continues after the first delivery — process optimisation, troubleshooting, and documentation.
Training programmes
Training for the operators who run the ink.
Product performance depends on the hands on the press. AIC runs training at your facility or at our training centre.
Programme topics
We offer training programmes for:
- Screen printing fundamentals
- Ink selection and handling
- Press setup and maintenance
- Quality control procedures
- Safety and handling protocols
Format
- On-site at your facility
- At the AIC training centre
Contact our technical team
When you can reach us, and how quickly we answer.
Operating hours
- Monday to Friday, 8:00 AM – 6:00 PM
- Saturday, 9:00 AM – 2:00 PM
Response time
- Same business day for urgent issues
Emergency support
- Available for critical production issues
Send technical questions, sample requests, and production issues through the contact form. Choose the technical inquiry type and AIC routes the request straight to the technical team.